I Went in Search of Humanity

I went in search of Humanity,

On finding so much Insanity.

Starting my journey, I met a Tree,
That stood there so Free.

I sat in it's Shade,
As the branches Swayed.

It gave me shade and Oxygen,
Without asking my Religion.

I sat there for Sometime,
Listening to the wind Chimes.

I went in search of Humanity,
On finding so much Insanity.

Sun was shining Bright,
But, the thoughts inside me were having a Fight.

There was fresh drinking Water,
And the day was getting Hotter.

The water killed my Thirst,
The thoughts inside were getting Worst.

Water did not ask my Surname,
And it tasted for everyone, the Same.

I went in search of Humanity,
On finding so much Insanity.

They say pen is mightier than Sword,
But, then why my words go Ignored.

I look at the Sky,
And wonder Why,

I have to search for Humanity,
And end up finding so much Insanity.

Listening Is An Important Aspect - Communication Skills

Listening is important aspect in Communication Skill. A good listener is a good communicator too.It is very important to be a good listener before being a good speaker.

Some of the Important Points from video are included below :

How do we communicate?

• Writing
• Visuals
• Speaking
• Body Language

Hearing versus Listening

Hearing is receiving of sound by ear.

Hearing does not mean one is paying attention.

Whereas

Listening is chosen to be heard with concentration.

Listening is helpful when done actively

How to be an active listener?

• Relax but be attentive
• Maintain fair amount of eye contact with speaker
• Don’t Interrupt
• Body language
• Be Focused
• Ask Questions
• Give Feedback

Remember

• Effective Communication includes Active Listening.
• Listening requires attention.
• Hearing and Listening are different
• Good Communicators are Good Listeners
• Listening plays vital role in leaning

Handling Customer Complaints

Handling Customer Complaints are crucial for any business. Above video are basics to understand handling Complaints better.